Privacy Policy

We collect the following types of information:

Information you provide directly: Name, email address, postal address, phone number, profile information, listing details, messages sent through the platform, and any other information you choose to provide.

Information collected automatically: IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referral URLs, and other usage data.

Information from third parties: Payment information from Stripe (we do not store your full payment details), authentication data from sign-in providers, and publicly available information.

We use your information for the following purposes:

• To provide and maintain the Ndolula marketplace platform
• To process transactions and facilitate payments through Stripe
• To communicate with you about your account, orders, and platform updates
• To personalise your experience and provide relevant content
• To detect and prevent fraud, abuse, and violations of our terms
• To improve our platform, including through AI-powered features such as listing recommendations and content moderation
• To comply with legal obligations

We may share your information with:

• Other users: Your public profile, listings, and reviews are visible to other Ndolula users. Your name and address may be shared with renters or owners as necessary to complete bookings.
• Payment processors: We share transaction information with Stripe to process payments.
• Service providers: We work with trusted third-party service providers for hosting, analytics, customer support, and AI processing.
• Law enforcement: We may disclose information when required by law, court order, or to protect the rights, property, or safety of Ndolula, our users, or others.

We do not sell your personal information to third parties for marketing purposes.

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may retain certain information after account closure as required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes.

Transaction records are retained for a minimum of 7 years in accordance with Australian tax and commercial law requirements.

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of Ndolula after changes are posted constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@okonomi.com.au
• Privacy Officer: privacy@okonomi.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you have concerns about how we handle your information.